FAQ
Product
What sizes are they?
Key ring:
Pendant: 3.6 cm high and 2.2 cm wide
Necklace:
Pendant: 3.6 cm high and 2.2 cm wide
Chain: 55 cm long
Do you have a satisfaction guarantee?
We guarantee that you will love the product or we will give you your money back.
Transport
Where do they ship?
We currently ship to any part of the Mexican Republic
How much does shipping cost?
We offer free shipping on all products
When will I receive a tracking number?
Once we have reviewed and manufactured your order, we will hand over your package to our carrier within 2 business days (Monday - Friday) and send your tracking number directly to your registered email.
When will my order arrive?
Typically, once you have your tracking number, it will take 2-3 business days to arrive at your home.
When they are extended areas, it takes 5 to 7 business days to arrive.
What carriers do you use?
In Mexico we use Estafeta and Fedex
Please don't worry. Sometimes it takes up to 3 days for your tracking link to update. Please email us and we will do our best to locate where your package is.
What should I do if my package is lost?
If you entered the correct address and your shipment has still not been delivered, please send us a Replacement Request.
Returns
Do you accept returns?
Since your order is 100% unique and custom, we cannot accept returns. If you have a problem with your final product, please submit a Replacement Request and we will evaluate your situation.
Can I cancel my order?
To cancel your order you must notify us within 6 hours of placing your order.
Orders that have been sent to production cannot be cancelled under any circumstances.